Marcel 9.17" x 2.16" Black Sliding-Skin Soft Dildo with Moveable Balls

Our goal is to provide you with the best shipping experience. We have warehouses in Los Angeles, CA and New Jersey. Your order will be shipped from the warehouse closest to your location whenever possible. If the nearest warehouse is out of stock, we will ship from an alternate location.

Processing Time

Your order is usually processed within 8–12 hours after payment is received.

Shipping Time

(a) If the item is in stock at a local U.S. warehouse:

• 
  Standard: 2–4 business days
  
• 
  Express: 1–3 business days
  

(b) If the local warehouse is out of stock:

• 
  Standard: 5–7 business days
  
• 
  Express: 3–5 business days
  

(c) For countries in Asia, South America, Africa, etc.:

• 
  Standard: 7–10 business days
  
• 
  Express: 4–7 business days
  

Please note that the exact delivery time for your order will always be displayed on the checkout page. This is the most accurate and up-to-date estimate for your shipment.

How can I track my order?

Once your package has been shipped, you will receive a tracking number via email.

You can also check your order status anytime using this link:

https://www.blackdildo.com/apps/order-tracking

Will my package be discreet?

Absolutely. We guarantee 100% discreet packaging. All shipments are packed in plain, neutral packaging with no indication of the contents. No one will know what you ordered.

We are committed to providing our customers with high-quality products and have received very positive feedback across our store.

If you wish to cancel your order, please note the following:

Order Cancellation

(a) Within 12 hours after placing the order (before the package is shipped):

A 5% cancellation fee will be charged.

(b) After 12 hours (package not yet shipped):

The order can still be canceled, but a 25% processing fee will be charged.

The remaining amount will be refunded.

(c) After the package has been shipped:

The order cannot be canceled.

Refund Policy

You are eligible for a refund under the following situations:

• 
  Product not received:
  
  You may request a full refund, or if you prefer, we can resend the item.
  
• 
  Received the wrong item:
  
  Please send us photos of the item you received.
  
  We will either issue a refund or ship the correct product free of charge.
  
• 
  Received a damaged item:
  
  If the item was damaged during shipping, please file a claim with the carrier—we will assist you throughout the process.
  
  For product quality issues, please provide photos or videos. We will offer a refund or replacement at no additional cost.
  

Questions about cancellations or refunds?

Please contact our customer support with your order number and relevant order details.

Email: support@blackdildo.com

If you discover any quality issues within 60 days of using the product, you can:

Request a refund: A $29 handling fee will apply to cover our shipping and processing costs.

Request a replacement: We will replace it with a brand new product or a similar product of equal value, free of charge. This replacement service is limited to one use only.